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peerless optical Complaint - Terrible incompetency. - Optical
peerless optical Complaint

peerless optical Complaint


Terrible incompetency. - Optical

I purchased a pair of glasses from Peerless, but returned them when it appeared as if the prescription was incorrect. When I went to pick up the corrected pair, they had closed the store. I called another location and was told they'd be sent. I never got them, and when I called a few weeks later, was told they'd been sent to the wrong person by an employee who had a sick mother, and they'd re-send them. After waiting another couple of week without receiving them,I was told they had my address wrong. When I finally got them a few weeks later, they were broken because they hadn't been packaged properly. I told them I wanted a refund and they told me to send them back, which I did. When I called regarding the refund, I was told the owner didn't want to issue one; I told the person that if I didn't get it, I'd report them to the BBB, file a small claims suit, etc., and he said they'd get back to me in a few days and they have not. This whole process has been going on for at least 10 weeks. I do plan to take the action threatened. The money I've lost in time--having to deal with this, far exceeds the amount of money the owner has refused to refund. Exceedingly poor way to conduct business.

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